WTF Today
IRCTC Kept Re 1 Of A Refund. Consumer Court Bill: Rs 3,100
The Take
IRCTC's refund on a cancelled Rs 553 AC ticket, August 2024: one rupee short. Its explanation for the rupee, in the reports: none. Its written reply to the case: rejected, filed late. The bill from Kerala's Kasaragod consumer commission, two years on: the rupee back with 9% interest, Rs 100 compensation, Rs 3,000 in costs.
The Wire
Kerala's Kasaragod District Consumer Commission ordered IRCTC to refund Re 1 short-paid on a cancelled AC 3-tier ticket from August 2024, with 9% interest, and to pay Rs 100 compensation and Rs 3,000 in costs within 30 days, Daily Jagran reported.
Why it matters
A one-rupee refund error cost the railways' ticketing arm over three thousand rupees and two years.
The receipts
Source: Daily Jagran