Ticket Confirmed 4 Hours Before The Train. Railways Pays Rs 19,700.
The Take
A man booked train tickets for himself and his daughter for Rs 6,700. They sat on the waiting list, so he booked a flight. Then the railway confirmed the tickets less than four hours before departure, too late to cancel with a refund. He lost the fare. The consumer commission called it deficient service. Now Southern Railway pays Rs 19,700. The waiting list finally paid out. Just not to the railway.
The Wire
The Thiruvananthapuram District Consumer Disputes Redressal Commission has ordered Southern Railway to pay a passenger Rs 19,700. His Rs 6,700 tickets for himself and his daughter were confirmed less than four hours before departure, after he had booked a flight, so cancelling brought no refund. The award is the Rs 6,700 fare, Rs 10,000 for mental agony and Rs 3,000 costs. The commission found the railway guilty of deficiency in service.
The receipts
Source: The Indian Express